Overview

At Softiffix.com, we strive to ensure that our customers are satisfied with their purchases. If you are not satisfied with your course for any reason, we offer a comprehensive refund and cancellation policy to address your concerns. Please read this policy carefully to understand your rights and obligations.

Refund Policy

1. Eligibility for Refunds

• Full Refund: You are eligible for a full refund if you cancel your enrollment within 14 days of purchase and have not accessed more than 20% of the course content.
• Partial Refund: If you have accessed more than 20% but less than 50% of the course content, you may be eligible for a partial refund. The refund amount will be prorated based on the amount of content accessed.
• No Refund: No refunds will be issued if more than 50% of the course content has been accessed or if the request is made more than 14 days after purchase.

2. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email us at [your email address] with your order details and the reason for the refund request.
2. Review: Our support team will review your request and determine your eligibility for a refund.
3. Approval: If approved, the refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.

Cancellation Policy

1. Course Enrollment Cancellation

• You may cancel your course enrollment at any time. If the cancellation request is made within 14 days of purchase and you have not accessed more than 20% of the course content, you will be eligible for a full refund as outlined above.
• If the cancellation request is made after 14 days or after accessing more than 20% of the course content, no refund will be provided, but you will retain access to the course content for the duration of the course period.

2. Subscription Cancellation

If you have subscribed to any ongoing services or memberships, you may cancel your subscription at any time. Upon cancellation, you will retain access to the subscribed services until the end of the current billing cycle. No partial refunds will be provided for the remaining period of the subscription.

Exceptions

• Special Promotions: Courses purchased during special promotions or sales may be subject to different refund and cancellation terms. Please refer to the specific terms and conditions provided at the time of purchase.
• Gift Cards and Vouchers: Gift cards and vouchers are non-refundable and non-transferable.

Contact Us

If you have any questions or need assistance with your refund or cancellation, please contact us at:

Softiffix
Email: [email protected]

By purchasing a course on Softiffix.com, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.